Lobby Hour Changes In an effort to help stop the spread of the coronavirus (COVID-19) The Citizens Bank will be redirecting our customers to the drive thru for all possible transactions. Per Gov. Andy Beshear and the CDC recommending social distancing, we will be limiting access to our lobbies at all branches until further notice, effective at 8 am Thursday, March 19th. We will take appointments from customers who have an urgent need to come inside one of our locations. Please contact us for appointments or questions you may have. We are taking this step as an abundance of caution to protect the public, our customers, and our employees. Our drive-thru, ATM’s, and night deposits will remain open. We would also like to remind our customers to utilize all the other methods available to you to fulfill your banking needs. We will continue to monitor all local, state, and national developments, and we will make every effort to reopen our lobbies as soon as possible. While we know this may cause a short-term inconvenience to our customers, we remain committed to serving you during this challenging time. If you have questions or concerns, please call your local branch to discuss. We will continue to update our websites and Facebook pages with any new developments. Do NOT contact us on social media.